911 Rapid Response provides a 30-Day Return Window (see Return Policy) and the following limited warranty. This limited warranty extends only to the original purchaser.
Please note that the invoice number must accompany any warranty services or questions from the transaction through which the warranted product was purchased. Your invoice number serves as your warranty number and must be retained. 911 Rapid Response will offer no warranty service without this number.
SECTION 1 - LIFETIME LABOR WARRANTY
911 Rapid Response warrants the quality of our installations and labor for the duration for which you own the vehicle. If, during any point you own the vehicle, an issue arises that is directly linked to the quality or workmanship of our Install Shop, all expenses will be covered for repairing any damaged items. This lifetime warranty does not cover physical products, unless the physical product was damaged because of an improper installation.
SECTION 2 - LIMITED MANUFACTURER DEFECT WARRANTY
911 Rapid Response provides a 120 day warranty that covers up to two hours of labor on your vehicle should an issue arise with a product,which begins after you take delivery of your vehicle. After the 120-day warranty, refer to specific manufacturers’ warranties on their products. While the product may be under warranty after 120 days, you are responsible for any labor costs and the costs of materials to replace the damaged item under warranty.
For example: A customer comes back 6 months after an install, and an XYZ Siren Speaker malfunctioned. The XYZ Siren Speaker is covered under Manufacturer’s Warranty, and will be replaced free of charge. However, in order to replace the Siren Speaker, 911 Rapid Response must uninstall front bumper, etc. Manufacturer’s Warranty does not cover the cost of labor to replace the malfunctioning item.
SECTION 3 - LIMITED WARRANTY ON 911 RAPID RESPONSE MANUFACTURED ITEMS
911 Rapid Response offers a limited, one year warranty on all products manufactured by 911 Rapid Response. This warranty covers Emergency Lighting, other lighting products, clothing, gear, and equipment. During the one-year warranty, any issues caused by manufacturer defect will be exchanged for the same, or similar product. This limited warranty does not cover acts of vandalism, acts of God, or similar circumstances, which the manufacturer does not have control over.
SECTION 4 - WARRANTY CONDITIONS
911 Rapid Response makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description. 911 Rapid Response makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.
Except as provided below, 911 Rapid Response is not liable for any loss, cost, expense, inconvenience or damage that may result from use, installation, or any other service provided by 911 Rapid Response. Under no circumstances shall 911 Rapid Response be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of said products or services.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.
Any alterations to installed equipment will void all labor and manufacturer warranties. Any alterations to wiring not by an authorized 911 Rapid Response technician, employee, or otherwise directed associate will void any/all warranties. Console wiring marked with +/- tags are available for customer use and shall never exceed 15 amps of draw.
911 Rapid Response extends 6-months for end-customers to advise of work needing changed, replaced, missing that did not meet the specifications of outlined quote. After 6-month time frame, 911 Rapid Response is not responsible or liable for these isssues. Movement, placement, re-wiring, alterations, modifications, or any other after-installation tampering will void warranties unless explicit written consent is obtained by an authorized 911 Rapid Response Executive.
The above warranties are subject to the following conditions:
SECTION 5 - PROCEDURES FOR OBTAINING WARRANTY SERVICE
RMA (Returning Merchandise Authorization) Policy:
If repairs are required, the customer must obtain a RMA number and provide proof of purchase. Information for obtaining an RMA number can be found on our website, www.911rapidresponse.com under “Media & Forms.” RMA and services are rendered by 911 Rapid Response only. Any shipping costs after 30 days (starting from the original date of purchase) on any item returned for repair is the customers’ responsibility. All returned parts must have a RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number written on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.
SECTION 6 - POST WARRANTY REPAIR
For post warranty repair, the procedure is the same as outlined above for RMA and shipping. However, you are responsible for shipping charges both ways, current labor ($55 per hour if not under warranty), and the current price of part(s) used in repair.
SECTION 7 - WARRANTY EXCLUSIONS
911 Rapid Responseaccepts no liability for problems caused by after-market modifications or additions. 911 Rapid Responseis not responsible for giving any support concerning the installation or integration of any products or components the customer did not pay 911 Rapid Responseto install. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse. 911 Rapid Responsehas the option of voiding the warranty if any one other than a 911 Rapid Responsetechnician attempts to service the product. 911 Rapid Responsewill not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware, software, or additional devices added to complement any system/component bought at 911 Rapid Response. Under no circumstances will 911 Rapid Responsebe responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. 911 Rapid Responsewill not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. 911 Rapid Responsemakes every effort to make sure all information on our website is correct.